Robotic Process Automation solutions, or RPA are applications of technology aimed at automating repetitive business processes to increase operational efficiency while adding business value. 

 

With RPA tools, a business can configure software, a “robot” or “bot”, to capture and interpret applications for processing a transaction, reorganize data, and communicate with other systems, all of this without human intervention. RPA use cases may include generating an automatic response to an email, read an electronic document using OCR, recognize keywords, and transfer the data to another system such as CRM, ERP or custom applications.

 

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Who can use RPA’s Solution

 

• Human Resources
• Finance and Accounting
• Marketing, Operations
• Information Technology
• Legal
• Call Centers
• Claims
• Others

 

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Added Values

 

• Cost Effective
  RPA can operate 24/7 without human intervention
  
  
• Versatility
  Can perform wide range of tasks automatically at the same time
  
  
• Increased Employee Productivity
  Frees employees from manual repetitive task
  
  
• Improved Analytics
  Reduce human error entries, provides more accurate data
  
  
• Increased Customer Satisfaction
  Faster and accurate responses to customer claims
  
  
• Integration of Multiple Systems
  Interacts with other system without human intervention.
  
  
• Accuracy and Quality
  Reduce re-work and improve the output quality

 

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Use Cases-Example on Performance Measurement

 

• Customer Order Processing
   
  • Handles orders placed in e-commerce websites into internal systems automatically.
  • Eliminates manual entry time
  • Improve data control and reduce human errors

 

• Data transfer between systems
  
  
  • Eliminates delays and bottlenecks due to manual process
  • Reduce operational costs

 

• Onboarding Process
  
  
  • Enhance security for storing employee data
  • Data collection becomes more efficient

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