Business Intelligence

Business Intelligence and Data Management


Business Intelligence is critical for managing the massive amounts of both structured and unstructured data that institutions deal with on a daily basis.


Utilizing BI software is part of the growth process, and will enable organizations to establish best practices across all elements of the industry. Business Intelligence solutions enable custom filtering and organization of business data to analyze current status and support executive decision making processes.  Two major areas that this solution works on are: Descriptive (what happened) and diagnostic analytics (why it happened). These areas provide the benefits of making faster and more accurate reporting, analysis and planning; supported better business decisions; improved employee satisfaction and improved data quality. Additional benefits included on the solution are reduced costs, increasing revenues and reduced IT headcount. Business intelligence is the foundation for advanced analytics processes, that will forecast the future and enable businesses identifying ways to innovate and excel.  

Who can benefit from Business Intelligence

  • Business Intelligence DashboardSolutions Managers from sales & marketing
  • Customer service
  • Human resources
  • Finance
  • Manufacturing
  • Banking directors
  • Actuaries
  • Hospital administrators
  • University Campus Deans
  • Governmental administrators
  • People that need to identify in their huge amount of data what happened and why it happened, and take actions for attaining successful outcomes.


Added Values

  • Leverage data and analytics reducing operational cost
  • Improve operational efficiency by optimizing every decision, process and action
  • Overcome complexity and ambiguity to drive business value and improve customer satisfaction
  • Drive innovation through leading technologies Increase competitive advantage



Use Cases-Example on Performance Measurement

  • Ingellicom is a Microsoft Gold PartnerTelecommunications / Utilities:

    • Presents equipment failure rate and type

    • Illustrate mean time to repair by region

    • Show ticket backlog per operating company by geographical areas

    • Illustrate affected services per business unit

    • Present the amount of affected customers accross geographical areas

    • Summarize severity types

  • Insurance

    • Reports the amount of new insurance policies

    • Amount of claims

    • Aging of open insurance claims

  • Human Resources:

    • Presents compensation cost as a % of revenue

    • Average sourcing cost per hire

    • Average number of training hours per employee

    • Average performance scores of departing employees

    • Female to male ratio

    • HR headcount

    • Staffing timeframe per hire

    • Average employee longevity

  • Education

    • Manage average admission test scores

    • Federal funding compliance

    • Faculty members vs. student ratio

    • Minority groups ratio

    • Students per faculty

    • Graduate per high demand work field